Refund Policy

Shipping & Returns Policy

Geek Stop (Pty) Ltd endeavors to process and ship all orders in a timely manner. Orders are dispatched on Mondays or Thursdays. We reserve the right to determine the dispatch day in order to consolidate shipments efficiently. Orders placed after the dispatch cutoff will be held for the next available dispatch date. Please allow extra time for delivery to outlying areas.

Please take note that during holiday months such as December, orders might take an additional business day or two to be sent.

Geek Stop does not accept any exchanges or returns on products such as booster boxes, booster packs or single cards.

Geek Stop does not offer any refunds.

Any shipping charges incurred are non-refundable.

Pre-Order Allocation Risk & Store Credit Policy

Pre-orders are placed based on anticipated stock allocations from publishers and distributors. Please be aware that allocations are not guaranteed and are subject to change at any time. In the event that Geek Stop receives a short allocation on a pre-order — meaning we receive fewer units than ordered — and we are unable to fulfil your pre-order in full or in part, we will not be able to issue a monetary refund. Instead, affected customers will receive store credit to the full value of the unfulfilled portion of their order. This policy applies exclusively to pre-orders where allocations have not yet been confirmed at the time of purchase. By placing a pre-order, you acknowledge and accept the inherent risks associated with unconfirmed allocations.

Order Cancellations

In the event that an order needs to be cancelled outright, we regrettably cannot return the monetary value. Instead, we will issue store credit that may be used to purchase an alternative item or at an alternative time.

Exchanges

We do accept the exchange of any unopened products within 7 days of purchase. Any items returned or exchanged must be accompanied by an original receipt of purchase and will be investigated for any evidence of tampering. If found in good condition, we will issue store credit or an alternative product to the value of what was returned. In the event of a price discrepancy, you will be given the option to settle the difference. We do not offer any kind of monetary refund.

Store Credit

Geek Stop store credit is issued to the individual whose name is attached to the receipt of purchase, and as such can only be redeemed by that person. Store credit cannot be transferred to another individual.

Missing Items

In the event that an item is missing from your sealed product, it is advised that the publisher be contacted and a complaint lodged. In most cases they will be able to assist. Geek Stop (Pty) Ltd takes no responsibility for publisher errors.

Damaged Products

In the event that you receive a product that has been damaged, please notify Geek Stop within 24 hours by sending an email along with images of the damaged goods to infogstopza@gmail.com.

Note: All orders are subject to a 1–3 business days handling time before shipment. Delivery times are estimated and not always guaranteed. Possible delays include but are not limited to weather, customs, holidays, product demand, or human error.

Also Note: Geek Stop (Pty) Ltd is not responsible for any manufacturer defects or errors including damaged cards, printing mistakes, or missing cards from new/sealed card boxes or cases. If a customer encounters any of these defects they will need to contact the manufacturer's customer service department directly. Contact information is most often located on the box.

All policies are subject to change at any time without notice.

Quantity and Order Adjustments

We reserve the right to adjust quantities of products ordered. These decisions will be made on a case-by-case basis and you will be notified of any changes.

For any questions please contact us: infogstopza@gmail.com